Grievance Redressal Policy
Last Updated: August 11, 2026
At EchoPro Acoustics, a brand operated by Jayswal Interiors Pvt. Ltd., we are committed to providing transparent information, responsive customer support, and a fair mechanism for addressing complaints, concerns, and grievances relating to our website, products, services, communications, and business interactions.
This Grievance Redressal Policy explains how you can raise a complaint or grievance with us and how we will handle such complaints.
This policy should be read together with our Privacy Policy, Terms & Conditions, Cookie Policy, and other applicable policies published on our website.
1. About EchoPro Acoustics
EchoPro Acoustics is a brand operated by:
Jayswal Interiors Pvt. Ltd.
The Company is engaged in the manufacture, supply, and distribution of acoustic products, sound-control materials, and related solutions.
Company Details
Legal Entity: Jayswal Interiors Pvt. Ltd.
Brand: EchoPro Acoustics
Website: https://echoproacoustics.com/
Email: sales@jayswalgroup.com
Phone: +91 90084 00702
Address:
Jayswal Interiors Pvt. Ltd.
#6, 10th B Cross, Jayswal Center,
KHB Main Road, Kaveri Nagar, Kanakanagar,
RT Nagar Post, Bangalore - 560032,
Karnataka, India.
2. Purpose of This Policy
The purpose of this Grievance Redressal Policy is to provide a clear and accessible mechanism through which users, customers, prospective customers, and other stakeholders can raise concerns relating to:
Our website;
Product information;
Product enquiries;
Quotations;
Customer service;
Communications;
Product quality;
Product specifications;
Delivery-related matters, where applicable;
Warranty-related matters;
Privacy and personal data;
Marketing communications;
Website functionality;
Other interactions with EchoPro Acoustics or Jayswal Interiors Pvt. Ltd.
We aim to address legitimate grievances fairly, transparently, and within a reasonable period.
3. Who Can Submit a Grievance?
A grievance may be submitted by:
A visitor to our website;
A prospective customer;
An existing customer;
A business customer;
An architect or interior designer;
A contractor or project representative;
A supplier or business partner where relevant;
Any other person who has a legitimate concern relating to our website, products, services, or business interaction.
4. Types of Grievances
You may contact us regarding matters including, but not limited to:
Examples include:
Product defects;
Product damage;
Incorrect product supplied;
Product specification concerns;
Colour or finish concerns;
Manufacturing-related issues;
Packaging-related issues;
Product performance concerns.
4.2 Enquiry and Quotation Complaints
You may contact us if you believe there has been an issue with:
An enquiry submitted through our website;
A quotation request;
Communication from our sales team;
Product information provided to you;
Follow-up regarding an enquiry;
A project-related communication.
You may report:
Website errors;
Broken links;
Incorrect information;
Technical problems;
Accessibility concerns;
Security-related concerns;
Unauthorised or suspicious website activity.
You may contact us regarding concerns relating to:
Collection of personal information;
Use of personal information;
Unauthorised use of personal information;
Requests for correction;
Requests for deletion where applicable;
Marketing communications;
Cookies or tracking technologies;
Other privacy-related matters.
Privacy-related concerns may also be handled in accordance with our Privacy Policy.
5. How to Submit a Grievance
You may submit your grievance using the following contact details.
Grievance Officer / Grievance Contact
Name: Grievance Officer, Jayswal Interiors Pvt. Ltd.
Designation: Grievance Officer
Email: sales@jayswalgroup.com
Phone: +91 90084 00702
Postal Address:
Jayswal Interiors Pvt. Ltd.
#6, 10th B Cross, Jayswal Center,
KHB Main Road, Kaveri Nagar, Kanakanagar,
RT Nagar Post, Bangalore - 560032,
Karnataka, India.
Email Subject
For faster processing, you may use the subject:
"Grievance – EchoPro Acoustics"
6. Information to Include in a Grievance
To help us investigate and resolve your complaint efficiently, please provide as much relevant information as possible.
This may include:
Your full name;
Company name, if applicable;
Email address;
Phone number;
Order or quotation reference, if applicable;
Product name;
Product details;
Date of purchase or enquiry, if applicable;
Description of the issue;
Relevant photographs;
Relevant documents;
Copies of previous communication;
The resolution you are seeking.
You should not include unnecessary sensitive information in your complaint.
In particular, please do not send:
Passwords;
OTPs;
UPI PINs;
Banking passwords;
Credit/debit card PINs;
Other confidential authentication credentials.
7. Acknowledgement of Grievance
When we receive a grievance through the designated contact channels, we will make reasonable efforts to acknowledge receipt.
Where sufficient contact information has been provided, the acknowledgement may confirm:
That the grievance has been received;
The nature of the matter raised;
Any additional information required;
The person or team handling the matter, where appropriate.
The time required to resolve a grievance may depend on the nature and complexity of the matter.
8. Grievance Investigation
We may review the information provided and, where necessary:
Examine relevant records;
Review previous communications;
Review product or quotation information;
Contact the relevant sales or technical personnel;
Request additional information;
Request photographs or supporting documents;
Inspect the relevant product where appropriate;
Communicate with relevant service providers or business partners;
Take other reasonable steps required to investigate the matter.
We may contact you if additional information is required.
9. Resolution of Grievances
Depending on the nature of the complaint and the applicable circumstances, possible resolutions may include:
Clarification of information;
Correction of an error;
Additional technical information;
Replacement of a defective product where applicable;
Rectification of an issue;
Appropriate commercial resolution;
Correction of personal information;
Removal from applicable marketing communications;
Other reasonable corrective action.
The appropriate resolution will depend on the facts of each individual case and applicable contractual and legal requirements.
10. Product Quality and Defect Complaints
If your grievance concerns a suspected product defect, we may require information such as:
Product name;
Product specification;
Quantity;
Invoice or quotation details;
Batch or identification information, where available;
Photographs;
Videos;
Description of the defect;
Installation details;
Storage and handling conditions;
Date on which the issue was noticed.
Where necessary, we may inspect the product or request that the product be made available for inspection.
A product complaint does not automatically constitute confirmation that a product is defective.
The Company may assess the complaint based on the product condition, applicable specifications, installation conditions, storage and handling, and other relevant factors.
11. Privacy and Personal Data Grievances
If your complaint concerns the collection, use, storage, or processing of your personal information, please clearly mention "Privacy Grievance" in the subject line of your communication.
We may ask for sufficient information to verify your identity and investigate the complaint.
Privacy-related requests and complaints will be handled in accordance with applicable law and our Privacy Policy.
Where applicable, you may also exercise rights relating to your personal information through the mechanisms described in our Privacy Policy.
12. Marketing and Promotional Communications
If you believe you are receiving unwanted promotional communications from EchoPro Acoustics, you may contact us at:
Email: sales@jayswalgroup.com
You may request that we stop sending promotional communications.
Where technically and legally applicable, you may also use the unsubscribe mechanism provided in the relevant communication.
Please note that opting out of promotional communications may not prevent us from sending essential communications relating to an existing enquiry, quotation, business relationship, transaction, or customer-support matter.
13. Grievance Resolution Timeline
We aim to address grievances as promptly as reasonably possible.
The time required to resolve a grievance may depend on:
The complexity of the issue;
Whether additional information is required;
Whether product inspection is necessary;
Whether a third party is involved;
Whether the matter concerns transportation or logistics;
Whether technical investigation is required;
Whether the matter involves a legal or regulatory issue.
Where a grievance cannot be resolved immediately, we may provide an update regarding its status where appropriate.
14. Escalation
If you are not satisfied with the response provided, you may request that the matter be reviewed further by contacting us again using the details below.
Email: sales@jayswalgroup.com
Phone: +91 90084 00702
Please mention the previous grievance communication or reference details, if available.
We may review the matter internally and provide an appropriate response based on the circumstances.
15. Information Required for Verification
To protect customers and prevent unauthorised disclosure of information, we may request reasonable information to verify the identity of the person submitting a grievance.
We may not be able to provide certain information or take certain actions if we cannot reasonably verify the requester's authority or identity.
We will not ask you to provide your password, OTP, UPI PIN, banking password, or similar confidential authentication credentials for the purpose of verifying a grievance.
16. Third-Party Matters
Certain complaints may involve third-party service providers, such as:
Transporters;
Courier companies;
Website hosting providers;
Payment providers, if online payments are introduced in the future;
Analytics or advertising providers;
Other external service providers.
Where appropriate, we may coordinate with the relevant third party to investigate the issue.
However, third-party services may also have their own complaint and grievance mechanisms.
17. Website and Technical Complaints
If you encounter a technical issue while using the EchoPro Acoustics website, please provide:
The page URL, if known;
Description of the problem;
Device used;
Browser used;
Approximate date and time;
Screenshot or screen recording, if available.
This information may help us identify and resolve technical issues more efficiently.
18. Fraud, Security and Suspicious Communications
If you receive a communication claiming to be from EchoPro Acoustics or Jayswal Interiors Pvt. Ltd. that appears suspicious or fraudulent, please contact us immediately.
You should not provide:
OTPs;
UPI PINs;
Banking passwords;
Credit/debit card PINs;
Passwords;
Other confidential authentication information.
If you suspect that someone is impersonating EchoPro Acoustics or using our brand for fraudulent purposes, please notify us at:
19. No Retaliation
We will not intentionally penalise or discriminate against a person merely for raising a genuine complaint or grievance in good faith.
However, we reserve the right to take appropriate action against complaints that are knowingly false, fraudulent, abusive, threatening, malicious, or submitted for an unlawful purpose.
20. Confidentiality
We will take reasonable measures to protect information submitted as part of a grievance.
However, information may need to be shared with employees, representatives, professional advisors, service providers, or authorities where reasonably necessary to investigate or resolve the matter or comply with applicable law.
Our handling of personal information is also governed by our Privacy Policy.
21. Applicable Law
This Grievance Redressal Policy shall be interpreted in accordance with the applicable laws of India.
Nothing in this policy limits any rights or remedies available to you under applicable law.
22. Changes to This Policy
We may update this Grievance Redressal Policy from time to time.
Changes may be made due to:
Changes in our business;
Changes to our website;
Changes in our grievance-handling procedures;
Introduction of online sales;
Changes in applicable laws or regulations;
Changes in regulatory requirements;
Changes in our contact or organisational structure.
The updated version will be published on this page with a revised "Last Updated" date.
We recommend reviewing this page periodically.
23. Contact Details
For all grievances and complaints relating to EchoPro Acoustics, please contact:
Jayswal Interiors Pvt. Ltd.
Brand: EchoPro Acoustics
Grievance Contact: Grievance Officer
Email: sales@jayswalgroup.com
Phone: +91 90084 00702
Address:
#6, 10th B Cross, Jayswal Center,
KHB Main Road, Kaveri Nagar, Kanakanagar,
RT Nagar Post, Bangalore - 560032,
Karnataka, India.
Website: https://echoproacoustics.com/
24. Acknowledgement
EchoPro Acoustics and Jayswal Interiors Pvt. Ltd. are committed to handling legitimate grievances fairly and transparently.
We encourage customers and website users to contact us directly whenever they have a genuine concern so that we have an opportunity to investigate and resolve the matter appropriately.
Last Updated: August 11, 2026